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The LeapFrog Leapster, one year later
December 1, 2004 - by Ian Bogost

LeapFrog LeapsterA year ago I wrote a review of the Leapster, LeapFrog's handheld educational/gaming device for kids 4 - 8. Given that many readers may consider Leapster as a gift this holiday season, I wanted to follow up on the review and update it.

The review has proven an immensely popular read here at WCG. In the last year, almost a hundred people have offered their comments about the device, the vast majority looking for insights on common screen calibration defects. I've been in touch with Leapfrog since last May, and they do confirm that a portion of their initial manufacturing run had bad displays. They also say that the problem was corrected quickly, however I'm still seeing reports of screen calibration problems, so I really can't say whether the defect itself has been resolved. I urge anyone experiencing these problems -- do not return your device to the retailer for an exchange. If a store has one bad product, they probably have a whole batch. Instead, call LeapFrog's customer service, explain the problem, and ask for an RMA and exchange. You can reach LeapFrog in the US at 1-800-701-5327 24 hours a day. In my experience, LF's customer service reps have offered excellent service.

Since before the Leapster's release, I've been complaining about the lack of third-party developer support for the device. LeapFrog has made gestures toward possible third-party licensing, and I know that they have consulted with outside experts on game design and the industry in general. Nevertheless, I have no reason to believe that the company has any intention to consider third-party development in earnest. As a result, there are currently a total of 15 software titles available for Leapster. Of these, 8 are "educational games" (as opposed to electronic books and interactive videos, the other Leapster software categories). To put this into perspective, the Nintendo DS launced last week with roughly 8 games, the same number Leapster has managed in an entire year. At least 18 DS titles will be available in the coming quarter. Both devices offer inherent benefits, but such features are only as worthwhile as the software that exploits them.

While the DS is almost twice the price, it adds a stylus, which I'd pointed out as one of the major design innovations of the Leapster. DS is clearly marketed to an older user, and probably one up-market from the Leapster, DS titles have already demonstrated a clear advantage in thinking through new uses of touch input. Whether or not DS developers or Nintendo themselves will consider developing games that would appeal to 4 - 8 year olds (or their parents) remains to be seen. For now, LeapFrog would do well to buy a DS and a copy of Feel the Magic XX/XY for every member of their team, to help them see the potential of stylus-based games.

A year ago I suggested that the Game Boy was the Leapster's primary competitor. With the release of the DS, the GameBoy Advance SP has fallen to $79.99, the same price as the Leapster. GBA games continue to hover around or below the price of Leapster titles. Given the commensurate pricing and the massive GBA software library, I think GBA SP remains a strong competitor. Of course, the GBA is still not designed as a learning device, and the platform's only concession to 4 - 8 year old players (and their parents) is Majesco's insipid GBA Video titles. That said, I maintain that parents continue to misconstrue the educational power of videogames that do not bow to the consumerist farce of edutainment. To cite but one very visible researcher's example, Jim Gee has called Pokémon (a Gameboy staple) "the best literacy curriculum ever conceived."

A year ago, I wrote the following about Leapster's main strength:

What Leapster provides that Nintendo can never have is the ear of parents; parents see educational value in LeapFrog's products, and I'm confident that many will buy the Leapster instead of a GBA for kids under 8. The Leapster should send a wakeup call to Nintendo, who continually fails to cater specifically to kids under 8, for reasons that completely befuddle me.

This sentiment remains accurate today. All told, the Leapster (and LeapFrog in general) have nailed their market: parents interested in meaningful content for kids 4 - 8. From what my contacts at LeapFrog tell me, Leapster is selling better than ever as we enter the holiday season. It is now available in the UK and on its way to other markets. Despite my sometimes cynical comments about LeapFrog's intentions, I cannot deny that Leapster remains the only serious attempt on the part of a game hardware manufacturer to unabashedly engage games as educational content. The missing link for the Leapster today is the same as it was a year ago: LeapFrog's unwillingness or inability to create or invite new software applications. Such a move would help move the Leapster from an investors' success into a practical one.



Comment from DrDon on December 7, 2004

Good observations. One thing to consider is the fact that LeapFrog doesn't really see the Leapster as a video game machine. To them it's basically a LeapPad (the interactive book platform) with animation. This may slowly change as more third party developers are retained to create different kinds of products than their in-house teams which tend to be very education toy oriented.

Comment from Ian Bogost on December 7, 2004

DrDon -- true, LeapFrog doesn't exactly see Leapster as a videogame machine. However, they have been dabbling in the videogame circles, and their marketing had been squarely targeting would-be Nintendo Gameboy buyers. My conclusion is that LF very much considers themselves to be competing in that market, but in their public messaging they are being careful to keep it at arm's length.

Comment from MiCl on December 10, 2004

Great articles!
I have been contimplating the leapster for our 4 yr old for a while but LFs past track record of not many titles still scares me off. I think they missed the boat! Like you hinted at if Nintendo makes some real educational games doe GB or DS, Leaspster is dead.
Probably buying a GB,
Mike

Comment from MiCl on December 10, 2004

sorry about the fat fingers!

Great articles!
I have been contemplating the leapster for our 4 yr old for a while but LFs past track record of not many titles still scares me off. I think they missed the boat! Like you hinted at if Nintendo makes some real educational games for GB or DS, Leaspster is dead.
Probably buying a GB,
Mike

Comment from Jackie on December 12, 2004

I too have been debating between these two systems for my 4 year old son. He hates the Leappad but loves computer games on the PC. I would prefer educational games on the Gameboy games instead of investing in the lower quality Leapster for the few educational games they have. So we are stuck. I have purchase both but one has to go back. I sure wish someone would develop educational games for the Gameboy or any games geared toward the under 7 group. Any comments would be appreciated.

Jackie

Comment from DrDon on December 14, 2004

I'd go with the Leapster. Developing for it is easy since it's Flash based so I suspect more titles will be coming out in the coming months. Besides, by the time your son turns 6 or 7, the PSP will be cheap!

Comment from Gretchen on December 26, 2004

The leapster is an awesome toy!! My Son, now 6, has had his for 2 years and still loves it. There are plenty of cartridges to keep him busy and the Learning capacity out weighs the GB's mindless games. The only thing I see positive about GB is that it works on hand eye coordination. My son is excelling in school. I attribute his interest and positive outlook on school to the leapfrog products making learning fun and interesting.

Gretchen

Comment from Tina on December 30, 2004

Just bought the leapster for Christmas, 6 year old daughter hasent put it down, now I can have my computer back, she was always playing her reader rabbit games.

Comment from CyberMage on January 1, 2005

My 8 year old daughter just bought one with her OWN Christmas money. It worked 3 days and now when you turn it on it immediately turns off.

Of course she's already tossed the box or based on all the problem reports I'd just return for refund.

Comment from MiCl on January 3, 2005

Weel my Mom and sisiter went ahead and got my son the Leapster.
Out of the box IT WORKS!
and even better a week later is still works!
and even better than that my son loves it!
Getting ready to order 3 more "games"

So far so good ;-)

Comment from bohunkz on January 9, 2005

We just bought the Leapster for our 6 yr old for Christmas. She loves it but we have already experienced problems with the touch screen and it will not allow me to calibrate it. New batteries have not helped. We'll be calling the 1-800 number tomorrow. Keeping the fingers crossed!

Comment from Peter on January 10, 2005

We've had ours a year, and it's worked about half that time (the infamous calibration problem). LF repaired it once, and the same problem recurred. Thanks to this website, I insisted to phone support a few minutes ago that they send a replacement, and send it in advance of my returning the old unit. They said that wasn't their policy, and I told them to knock it off and do the right thing. After 10 seconds on hold, they came back and said OK.

Keep your fingers crossed that the new unit will not break!

Comment from Ken B in ccccold Buffalo, NY on January 29, 2005

You're gonna like this.

You know the problem.

Am I going to purchase a defective product??

I MAY have the quick answer to our problems.

When you purchase (or exchange) your game look at the "pen" and see if does NOT have a rubber grip on it.

The one I purchased in April 2004 had a rubber grip on the pen BUT the one thatI had just exchanged for it does not (Jan 2005).

NO GRIP = GOOD

My kids (3rd and 1st Grade girls) both love the game(s) -play it all the time and no calibration errors so far.

They are learning from these games.

They learn much more than just how to push all those buttons faster as they do when playing on their Playstation.

I agree that Leapster should develop additional games faster, as well as, gearing the games toward boys.

Be sure not to mix new and partially used batteries - it tends to drain the lesser batteries first - making it appear that ALL the batteries are dead. (it just may be that one battery that's dead)

(Also when checking for the "grip" on the pen-- make sure that you don't find a Leapster that has been returned to the store and the grip was bitten off or removed... I tried to exchange ours at 3 stores and at one Walmart the "New" exchanged game was in worse shape than my original --fingerprints all over the display.

Walmart mistakenly returned game to stock-- instead of returning it to Leapfrog)

Comment from MiCl on January 30, 2005

Well my son's Leapster is still going strong!
In fact same set of batteries since xmas!
His pen has no grip! :)
PS ours came from Amazon.

Comment from Eric on February 6, 2005

Well, we bought our son a Leapster this past Christmas from Amazon.com and the stylus has no grip. However, this past week, the touchscreen is completely unresponsive. Calibration is impossible in that the "targets" don't even appear on the screen. However, I called Leapfrog and they didn't even blink in sending a replacement (10-15 business days) along with a prepaid UPS shipping label to send the old one back.

I don't know what the problem is with this touchscreen, but, a year later, the problem should be identified, publicized and corrected by now. I'll let you know how the replacement does.

Comment from lizanne on March 1, 2005

i bought my daughter a leapster for christmas from th ELC and hers is still going very strong no problems whatsover. THough she is already on her 3rd set of batteries. However my friend bought her daughter one from amazon uk, and her touch screen stopped responding a few hours later. Both leapsters have the rubber on the pens. therefore not so sure whether the rubber has anything to do with it. id say its more of a bad batch.
saying this i would recommend the leapster to everyione very educational, simple enough for children to play by themselves.

Comment from Norma Flores on March 8, 2005

I bought one for my 2 year old this year for XMAS (2004) She loves it and better yet her brother loves to "borrow" it LOL he is eight and I bought him the Baseball Math game which he loves and he is learning... the only thing is that the leapster is PINK he doesn't mind though! If Leapster comes out with more games I might have to go and buy him one for himself... he has to hide when using it because if his sister catches him he is dead! It has the same set of batteries since XMAS as soon as the batteries go I'm going to buy the Leapster rechargeable battery dock. No calibration problems yet far and my 2 year old has dropped it, and played rough with it... so I thought we would be running into that problem soon... but so far so good!

Thanks Leapster!

Comment from Jackie on March 30, 2005

We have a yellow spot on our screen. Anyone seen that problem before? Any fix?

Comment from Lee Pollard on April 26, 2005

Thanks to all for the comments, they persuaded me to buy one for my son's 4th b/day. Purchased from Toys r Us UK and parents and son are very happy with the product. In the UK there seem to be about 8-10 games aimed at my sons age group but I did note recent additions such as Spiderman and Sponge Bob Square Pants so it would seem that LP are attempting to keep the games up to date and as current as they can.
Thanks for and excellent and informative review of the product

Comment from Jay on September 26, 2005

Just got my 4 year old the leapster from Amazon. Opened it yesterday, and found major problems with touch screen response. Not many of the items respond to direct touch, and some not at all. Thanks for all the suggestions on how to handle it. Will keep you posted.

Comment from Greg on December 18, 2005

We bought one for our son which was seldom used early on (when he was 4). Now he's in Kindergarten and we would love to use their games about phonics to help him learn to read. The problem is that I can't calibrate the screen (can hit all the calibration targets except the one in the center of the screen). This must be one of the older models because it has the grip on the pen. I think I'm going to have to go ahead and buy another one because I don't want to have to wait for Leapster to replace this one (if they will even do that).

Comment from Jon on December 28, 2005

We bought 2 leapsters for our 2 sons (3 and 5). We are desperately in search of games. All stores are out of stock and not getting any more game cartridge.

Leapfrog cannot be joigned on the phone. This certainly does not sound like a serious company.

The console and the games are really good. We love the curriculum. This educational approach in UNIQUE in the quality. Too bad we can't find games in stores and have to pay outrageous shipping charges using ebay. Also, why not make french games?

Leapfrog, get moving !!!

Comment from Ian Bogost on December 28, 2005

Leapfrog seems to have been focusing most of its attention to the new Fly pentop thing... I wonder if this means they have reduced the (already minimal) support for Leapster. I know the aisles of Target and similar stores are now filled with Fly stuff. Would be interesting to hear other people's opinions.

Comment from Kim on November 25, 2006

My 6 yr olds Leapster will not work 95% of the time if the stylus is needed. In reading some of the comments above, am I to assume that the unit is bad if it has a rubber grip on the stylus. I thought the stylus needed replaced, like a PDA.

Please help me if you can. Xmas is upon us and he has many new games on his list.


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